Got Questions?
We Have Answers.

Cooee uses software (VoIP) to connect Global telco infrastructure to the internet. This allows Cooee to route calls and SMS to your Aussie mobile number to any web based browser or the Cooee app. No SIM card required! All you need is an internet connection and we’ll take care of the rest. Of course we will provide you with a new number while you wait so you can use all the Cooee functionality from day 1.

Yes Cooee is an application that you can download via Apple and Play Stores.

No, you do not. Our application will take care of this.

The Cooee app works exactly like a regular SIM card. All you need is an internet connection and all calls and SMS to your new Cooee mobile number will be routed through the Cooee app.

Absolutely! Please be aware the transfer of numbers can take up to 10 business days depending on jurisdiction and requires that you provide details on your existing contract in line with porting requirements of the country you are purchasing the number for. Please contact our support team and we will support the creation of a porting request.

Absolutely. You are able to port out to any domestic carrier. Simply raise a port out request via our portal and we will provide you with the necessary details.

Cooee works the same way as a dual SIM would. Pick and choose which number you want to use and simply use dialling and SMS features native to your device. Cooee runs in the background and if you receive a communication from anyone you’ll receive it the way you receive a WhatsApp or Facebook Messenger call.

You can receive calls and SMS on both Cooee and a traditional SIM. The only difference is that the Cooee app requires an internet connection.

Cooee uses a Wi-Fi or 3G/4G/5G data connection on your handset or tablet to ensure excellent digital sound quality. We do our best to configure audio based on your internet connection. From time to time you may experience a drop off in quality, particularly in areas where network coverage isn’t strong, and we suggest changing locations or switching to Wi-Fi to get the best out of the service.

Yes! Cooee works exactly like a second phone number, just without the SIM card! You can manage SMS and call notifications and access as if it were your work phone. Divert to voicemail. Ignore/block certain people.

Unfortunately Cooee does not support calling emergency numbers in order to avoid the use of national emergency numbers from outside the country your Cooee number is local to. Your local SIM cards should be used to make emergency calls.

You will not recieve any notifications when offline, but once you do come online, you will see all your missed calls and texts on the app.

Nope. Initially you will be asked to select your number from a list, prior to inputting payment details.

Unfortunatley right now we do not provide data services. Our service rides off existing data plans in your home country. While we would love to include data in our plans at this stage we are focusing on giving you the best telecommunications experience we can. But you can keep an eye out for a future update enabling data services soon!

While VPN's usually do disrupt VOIP connections, Cooee uses advanced protocols to sustain connectivity in most instances. While we can't guarantee a perfect connection on all occasions, we are confident our product will support most use cases.